Our Company Privacy Policy

 

Privacy Policy

Personally Identifiable Information (PII) is protected by US Privacy law. PII is identified as information which may be used to identify or locate an individual or a person in context. Protect your privacy by carefully reading our privacy policy.

We collect information from you when you register on our site. We use this information when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.

We use your personal information in other ways intended to improve your customer experience and allow us to serve you. Your personal information is used to:

- register to use our website;
- make a purchase;
- sign up for our newsletter;
- respond to surveys and other marketing communication;
- track your usage of our web site;
- deliver personalized content and product suggestions;
- improve website functionality;
- respond to service requests;
- administer promotions and contests;
- process non-purchase transactions;
- contact you by email.

We do not store or process any information on our servers.

All information is handled through a gateway provider. We use do cookies to track website traffic and improve customer service. We do not sell, trade, or publish your personally identifiable information without your prior express approval solicited by advance notice. Our website partners retain access to your information for the purpose of operating our website, providing customer service, and conducting regular business transactions. All information remains confidential. We will only release your information in order to comply with the law, protect the rights of our company and our other customers, enforce company policy, or in matters concerning safety. Other information which does not contain identifiable content may be provided to other parties for the purpose of marketing and advertising.

Third party products and services offered on our website include separate and independent privacy policies; these offers are at our sole discretion. Third party websites are not governed by our policies and we are not responsible or liable for external website.

California Online Privacy Protection Act

According to CalOPPA we agree to the following: Users can visit our site anonymously. Our website will contain a link to the privacy policy on the home page or landing page. This link will include the word "privacy" and will be clearly delineated. Users will be notified of changes to the policy on the policy page. Users with personal information in our files will be able to change that information by contacting us.

When a browser includes a Do Not Track request, our website does not track signals, write cookies, or display advertising that relies on tracking agencies.

We allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act): We do not specifically market to children under 13.

Fair Information Practices: In order to comply with Fair Information Practices we will take the following responsive action in reaction to an unforeseen data breach. Users will be notified by email within 7 business days and by in-site notification within 1 business day.

We honor the individual redress principle, which states that individuals have a right to pursue legally enforceable actions against data collectors and processors find themselves in violation of the law. Individuals must maintain enforceable rights against data users and have recourse to courts or another government agency with the power to investigate and prosecute failures to comply with the lay by data processors.

CAN SPAM Act

The CAN-SPAM Act establishes laws, guidelines, and principles for the use of commercial email in the distribution of commercial messaging services and solicitations. It give recipients the right to prevent distribution of email to their email address and specifically delineates penalties for non-compliance.

We collect your email address in order to: 

- send users new information;
- respond to user inquiries, requests, or questions;
- process orders for goods and services;
- to send additional information and important communication pertaining to orders; 

We reserve the right to communicate with subscribers to our mailing list for the purpose of sending additional information related to our products and services. We reserve the right to market to our mailing list and established clients following the completion of a transaction and pursuant to future transactions. 

To be in accordance with CANSPAM we agree to the following:

We will never use false or misleading email subject lines
We will never use false email addresses.
We will identify all communication as an advertisement.
We will include the physical address of our business on solicited and unsolicited correspondence.
We will monitor the compliance of any third party email marketing services we employ.
We will honor opt-out and unsubscribe requests promptly. We will allow users to unsubscribe by providing the means to do so in the body of every email. 

Please contact our support team by email if you have any question.
24 Hour Service:

Customer Service: Aaron Eddy
Info.smokeandvaporize.com